StayRata — a product of Cyborian Tech Labs Pvt. Ltd. · Version 1.0
Last updated: August 9, 2026
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE PLATFORM.
This Master Platform Agreement ("Agreement") governs access to and use of the StayRata Platform, including all associated websites, mobile applications, dashboards, APIs, communication channels, software, services, Wallet facilities, verification systems, Trust Score mechanisms, booking services, partner programs, and related products operated by Cyborian Tech Labs Pvt. Ltd.
By creating an account, accessing, registering with, browsing, or otherwise using the Platform, the User confirms that they have read, understood, and agreed to be legally bound by this Agreement.
If the User does not agree to this Agreement, the User must immediately discontinue use of the Platform.
This Master Agreement incorporates the following documents as one consolidated legal agreement:
Where a section specifically applies only to Travel Agents, Resort Partners, Guests, or another User category, that section shall prevail for that category.
Unless expressly stated otherwise, all provisions of this Agreement apply collectively.
In the event of any inconsistency between different sections of this Agreement, the following order shall apply:
The User expressly agrees that:
constitutes valid electronic acceptance of this Agreement.
The Parties agree that electronic records, electronic signatures, electronic acceptance, digital acknowledgements, system logs, OTP verification, and audit records maintained by the Company constitute valid evidence of consent and acceptance to the fullest extent permitted under applicable Indian law.
This Master Agreement constitutes the complete agreement between the Company and every User regarding use of the Platform.
It supersedes all previous discussions, negotiations, emails, proposals, brochures, website statements, advertisements, presentations, oral representations, and prior agreements relating to the Platform.
The User expressly acknowledges and agrees that the Company may, at any time and in its sole discretion, amend, replace, modify, suspend, discontinue, or introduce:
This applies where such modification is reasonably required for business operations, regulatory compliance, fraud prevention, security enhancement, technological improvement, or service optimization.
Material changes shall be communicated through the Platform, email, dashboard notification, or any other reasonable electronic means.
Continued access to or use of the Platform after such notification constitutes acceptance of the amended terms.
Nothing in this Section shall prevent the Company from making immediate changes required by law, regulatory directions, security incidents, fraud prevention measures, or technical emergencies.
Except where expressly granted in writing, nothing contained in this Agreement transfers any ownership, licence, intellectual property right, goodwill, business interest, database right, algorithm, methodology, trade secret, or proprietary right belonging to the Company.
The Company reserves all rights not expressly granted.
No User acquires any vested, perpetual, irrevocable, proprietary, contractual, equitable, or continuing right to:
or any other benefit offered by the Platform.
All such benefits remain subject to this Agreement and may be modified, suspended, withdrawn, or discontinued in accordance with applicable law.
The User acknowledges that the Trust Score, badges, reputation indicators, rankings, search position, visibility, recommendation order, account status, verification labels, and other reputation metrics are proprietary internal business tools developed solely for operation of the Platform.
These metrics:
The methodology, weighting, calculation logic, algorithms, artificial intelligence models, machine learning systems, manual review processes, thresholds, ranking formulas, and evaluation factors used by the Company may be modified at any time without prior notice, subject to applicable law.
A Trust Score reduction, badge removal, verification downgrade, visibility reduction, recommendation change, or ranking adjustment shall not, by itself, constitute a finding of fraud, misconduct, defamation, negligence, or any statement concerning the User's personal or professional reputation.
To the fullest extent permitted under applicable law, the User acknowledges that internal Platform decisions relating to Trust Scores, reputation indicators, badges, rankings, verification status, visibility, search ordering, recommendations, account categorisation, or algorithmic evaluations are commercial and operational decisions made for the efficient functioning, integrity, safety, and reliability of the Platform.
The User agrees that such internal assessments shall not, by themselves, be treated as defamatory statements, public accusations, certifications, or representations of fact regarding the User's reputation, character, honesty, or professional competence.
Nothing in this clause limits any statutory rights or remedies that cannot lawfully be excluded under applicable Indian law.
For the purposes of this Agreement:
By creating an account, accessing, or using the Platform, the User agrees to be legally bound by:
If the User does not agree with this Agreement, the User must immediately discontinue use of the Platform.
A User may register only if:
Registration on the Platform is available free of charge for Travel Agents and Resort Partners, subject to compliance with this Agreement.
4.1 Travel Agents. Applicants shall provide:
Registered Travel Agencies shall additionally provide:
4.2 Resort Partners. Applicants shall provide:
The Company may request additional documentation wherever reasonably necessary.
4.3 Accuracy of Information. The User represents and warrants that:
Submission of false, forged, borrowed, manipulated, or misleading information constitutes a material breach of this Agreement and may independently trigger the Company's fraud investigation procedures.
5.1 Standard Verification (Free). Travel Agents may apply for Standard Verification without charge. Approval timelines depend upon:
The Company does not guarantee approval within any specific period.
5.2 Business Wallet Activation (Priority Access). Travel Agents seeking priority activation may activate a StayRata Business Wallet by depositing the prescribed Wallet Amount in accordance with the Wallet Terms. Business Wallet Activation:
5.3 Business Verification. Registered Travel Agencies and Resort Partners may complete Business Verification by submitting the required business documentation. Verification confirms only that submitted information has been reviewed for the Company's internal onboarding purposes. Business Verification does not constitute:
No User shall represent Business Verification as any governmental or statutory approval.
The complete Wallet Terms & Conditions form an integral part of this Agreement.
The Wallet is a closed-loop, non-transferable, non-cashable, internal platform balance, usable exclusively for eligible transactions within the Platform. The Wallet:
Wallet balances may only be used for eligible payments to the Company as described in the Wallet Terms.
The detailed Wallet provisions, including activation, locking, unlocking, refunds, forfeiture, account closure, and regulatory treatment, are contained in the dedicated Wallet Terms & Conditions, which are incorporated into this Agreement by reference.
Every verified User is assigned a Trust Score calculated using Platform activity, including completed bookings, ratings, booking completion and acceptance rates, payment reliability, cancellation rate, response time, account activity, and policy compliance.
Trust Score bands determine badges, visibility, and priority displayed within the Platform.
A Trust Score reduction or placement under review does not, by itself, constitute a finding of fraud and does not automatically trigger Wallet forfeiture.
Mutual ratings between Travel Agents and Resort Partners are enabled only following completed bookings and may not be manipulated, solicited for consideration, or falsified.
The additional Trust Score protections and disclaimers set out above apply together with this Section.
Commission is charged to the Travel Agent upon booking confirmation in accordance with the commission schedule displayed on the Platform.
Resort Partners agree to honour confirmed bookings in accordance with the booking confirmation procedures applicable to the Platform.
Payment processing remains subject to the terms of the Company's designated payment gateway partners.
Where the Platform integrates with a Property Management System or Channel Manager, the Resort Partner remains responsible for the accuracy of inventory, pricing, and availability transmitted through such systems.
This Section establishes the fraud investigation framework referred to throughout this Agreement, in the sub-sections that follow.
This Section establishes the Company's fraud investigation framework and the circumstances in which the Wallet Amount may be applied as reasonable compensation.
The Parties acknowledge that the Wallet Amount is intended to represent a genuine pre-estimate of the Company's reasonably foreseeable loss arising from fraudulent activity, including but not limited to:
The Company intends that any forfeiture under this Section be interpreted as reasonable compensation consistent with applicable Indian law and not as a punitive penalty.
Confirmed Fraud includes, without limitation:
The following shall not, by themselves, constitute Confirmed Fraud:
Before making a determination of Confirmed Fraud, the Company shall:
A determination made following this procedure shall be treated as final for the purposes of this Agreement, without prejudice to the User's right to seek review through the Company's Grievance Redressal process or before any competent legal forum.
Upon a determination of Confirmed Fraud, the Company may apply all or part of the Wallet Amount as reasonable compensation, provided that:
A User against whom three (3) separate determinations of Confirmed Fraud are made may be permanently blacklisted from the Platform.
Blacklisting may be recorded against verified identity information and may prevent future registration using identities linked to those records.
Every Resort Partner shall:
The detailed Resort Partner obligations contained in the dedicated Resort Partner Agreement are incorporated into this Agreement by reference.
Users shall not:
The Company may place an account into Under Review, Suspended, Restricted, or any other operational status where unusual activity, policy violations, Trust Score changes, or fraud indicators reasonably justify further investigation.
Placement under review shall not, by itself:
unless the investigation procedure described in Section 9 has been completed.
Users may request review through the Company's Grievance Redressal mechanism.
Users may submit grievances relating to:
The detailed grievance process forms part of this Agreement through incorporation of the standalone Grievance Redressal Policy.
All right, title and interest in the Platform; software; source code; APIs; trademarks; branding; logos; Trust Score methodology; algorithms; databases; designs; business processes; documentation; and Platform content (excluding User-submitted content), remain the exclusive property of the Company.
The Platform is provided on an "as is" and "as available" basis.
Verification status and Trust Score do not constitute any warranty regarding the future conduct, financial standing, solvency, reliability, or performance of any User.
The Company is not a party to the underlying accommodation contract between a Resort Partner and a guest.
To the maximum extent permitted under applicable law, the Company's aggregate liability shall not exceed the total commission earned from the affected User during the period specified in the Agreement.
Each User agrees to indemnify and hold harmless the Company, its directors, officers, employees, representatives, and affiliates against claims, losses, damages, liabilities, costs, and expenses arising from:
The Company may suspend or terminate any User account for:
Users may voluntarily close their accounts subject to completion of pending bookings, settlement of financial obligations, and treatment of Wallet balances under the Wallet Terms.
The Company may amend this Agreement from time to time.
Material changes shall be notified through the Platform.
Continued use of the Platform following such notice constitutes acceptance of the amended Agreement.
The expanded amendment rights set out in the "Company Right to Modify Terms" section above apply in addition to this Section.
This Agreement shall be governed by the laws of India.
Subject to the Grievance Redressal process, disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala, India.
All notices under this Agreement, including grievances and fraud determination responses, shall be submitted using the designated contact details published by the Company (see "Contact Details" below).
These Wallet Terms & Conditions form an integral and inseparable part of this Master Platform Agreement.
Where any provision specifically relates to the operation of the StayRata Wallet, these Wallet Terms shall prevail to the extent of that specific subject matter. All other provisions of this Master Agreement, including the fraud investigation process and grievance mechanism, continue to apply unless expressly stated otherwise.
The StayRata Wallet is designed and operated as a closed-loop platform Wallet intended solely for transactions within the StayRata Platform.
The Wallet shall operate subject to the following principles:
All Wallet Amounts deposited by Travel Agents shall be maintained by the Company in a bank account segregated from the Company's operating account for the purpose of ring-fencing User funds from the Company's business operations.
Such segregation is adopted as an operational safeguard and does not, by itself, constitute a regulated escrow or nodal account arrangement unless separately established as such.
A Travel Agent may activate a StayRata Wallet by depositing the prescribed Wallet Amount through the Company's designated payment gateway.
Upon activation:
The Wallet Amount shall remain locked immediately after deposit.
The Wallet shall unlock upon completion of three (3) Successful Bookings, as defined in this Agreement.
Following unlocking, the Wallet balance may be used only for the purposes expressly permitted under Section 22 of these Wallet Terms.
Where a refund becomes payable in respect of a booking funded in whole or in part through the Wallet:
Upon a determination of Confirmed Fraud made in accordance with Section 9 of this Agreement, the Company may apply all or part of the Wallet Amount as reasonable compensation, subject to the limits and safeguards contained in the fraud provisions of this Agreement.
Any Wallet balance not applied as reasonable compensation shall remain the property of the Travel Agent.
Upon closure of a Travel Agent account (other than closure arising from permanent blacklisting), any remaining Wallet balance that has not been forfeited shall be returned to the originating payment source or another verified account specified by the Travel Agent, subject to the Company's verification procedures and processing timelines.
Such return constitutes a refund of the Travel Agent's own funds and does not convert the Wallet into a cash-out facility.
The Wallet does not accrue interest.
The Wallet Amount is held solely for the purposes described in these Wallet Terms.
Users are responsible for maintaining the confidentiality and security of their account credentials.
The Company will investigate reports of unauthorized Wallet activity and, where appropriate, take corrective action in accordance with its security procedures and applicable law.
The Company may amend these Wallet Terms, including the Wallet Amount, unlocking threshold, permitted uses, operational procedures, and related features from time to time.
Material changes will be communicated through the Platform before taking effect.
Changes shall not retroactively alter the unlocking progress or ownership status of Wallet Amounts already deposited, except where necessary to maintain the Wallet's intended regulatory status or to comply with applicable law. The broader amendment provisions set out earlier in this Agreement apply in addition to this Section.
Any dispute relating to:
may be raised in accordance with the Grievance Redressal Policy incorporated into this Agreement.
The following provisions are incorporated into this Master Agreement without altering their legal intent. The Resort Partner Agreement governs the relationship between Cyborian Tech Labs Pvt. Ltd. and every Resort Partner listing accommodation on the StayRata Platform.
This Resort Partner Agreement ("Agreement") is entered into between Cyborian Tech Labs Pvt. Ltd. ("Company", "we", "us") and the resort, hotel, villa, or homestay entity or individual identified during registration ("Resort Partner", "you"), collectively referred to as the "Parties."
For the purposes of this Agreement:
The Company grants the Resort Partner a non-exclusive right to list its Property on the StayRata Platform.
Nothing contained in this Agreement shall be interpreted as creating:
The Resort Partner remains an independent contractor and is solely responsible for:
The Resort Partner represents and warrants that:
The Resort Partner is solely responsible for maintaining accurate:
Where PMS or Channel Manager integration is enabled, the Resort Partner remains solely responsible for the accuracy of information transmitted through those systems.
The Company acts only as a technology platform receiving and displaying information transmitted by the Resort Partner or its integrated systems.
The Resort Partner shall promptly update all availability changes resulting from bookings made outside the Platform to minimise overbooking.
The Resort Partner shall respond to booking requests within the confirmation window published on the Platform.
Upon confirmation, the Resort Partner shall honour the booking in accordance with the confirmed room type, dates, pricing, and occupancy, except where Force Majeure applies.
Where a Resort Partner cannot honour a confirmed booking because of overbooking, operational failure, or its own error ("Walk"), the Resort Partner shall:
Repeated failure to honour confirmed bookings may constitute a material breach of this Agreement and may result in suspension or termination independent of any compensation payable.
Commission shall be determined in accordance with the commercial terms displayed on the Platform.
Unless otherwise agreed:
Cancellation windows, refund calculations, no-show treatment, and related matters shall be governed by the Cancellation & Refund Policy incorporated into this Master Agreement.
The Resort Partner agrees to honour the cancellation policy applicable to each Property listing.
The Resort Partner grants the Company a non-exclusive, royalty-free licence to use property photographs, descriptions, and related content solely for operating, marketing, and promoting the Platform.
The Resort Partner warrants that all submitted content is owned by, or properly licensed to, the Resort Partner and does not infringe third-party rights.
All intellectual property in the Platform, including software, branding, designs, Trust Score methodology, databases, and algorithms, remains the exclusive property of the Company.
The Company may investigate suspected fraudulent conduct by a Resort Partner, including:
Before making a determination of Confirmed Fraud, the Company shall provide notice and a reasonable opportunity for the Resort Partner to respond.
Where Confirmed Fraud is established, the Company may suspend or terminate the listing, withhold the affected payout as reasonable compensation for demonstrable loss, and permanently bar repeated offenders from relisting on the Platform.
For the agreed contractual period following a Travel Agent's introduction through the Platform, the Resort Partner shall not knowingly solicit, accept, or facilitate direct bookings outside the Platform for the purpose of avoiding Commission.
A breach entitles the Company to recover the Commission that would otherwise have been payable together with any other remedy available under this Agreement.
This Section governs the term of this Agreement and the circumstances of its suspension or termination, in the sub-sections that follow.
This Agreement commences on the date the Resort Partner completes onboarding and continues until terminated in accordance with this Section.
Either Party may terminate this Agreement for convenience upon 30 days' written notice, subject to fulfilment of any Confirmed Bookings already accepted for dates falling within the notice period.
The Company may suspend or terminate the Resort Partner's listing immediately, without prior notice, upon:
Termination shall not affect obligations that accrued before termination, including:
Each Party shall comply with applicable data protection law, including the Digital Personal Data Protection Act, 2023, in relation to personal data processed in connection with this Agreement.
The Resort Partner shall:
Neither Party shall be liable for failure to perform obligations under this Agreement where such failure results from circumstances beyond its reasonable control, including:
provided the affected Party promptly notifies the other Party and uses reasonable efforts to mitigate the impact.
Each Party shall keep confidential all non-public business, commercial, technical, operational, financial, and proprietary information disclosed by the other Party in connection with this Agreement.
Such information shall not be disclosed except:
This obligation survives termination for two (2) years.
The Resort Partner shall indemnify and hold harmless the Company, its directors, officers, employees, and representatives against claims, losses, damages, liabilities, and expenses arising from:
The Company shall indemnify the Resort Partner against claims arising from the Company's gross negligence or wilful misconduct, subject to the limitation of liability provisions contained in this Agreement.
The Platform is provided on an "as is" and "as available" basis.
The Company:
To the fullest extent permitted under applicable law, the Company's aggregate liability arising out of or in connection with this Agreement shall not exceed the Commission earned by the Company from the Resort Partner during the three (3) months immediately preceding the claim, except in cases of the Company's gross negligence, wilful misconduct, or fraud.
The Resort Partner shall not assign, transfer, or otherwise dispose of this Agreement or its Property listing without the Company's prior written consent.
The Company may assign this Agreement in connection with:
upon notice to the Resort Partner.
Any dispute relating to bookings, Payouts, fraud determinations, or account status may be raised using the grievance mechanism specified in the Grievance Redressal Policy incorporated into this Master Agreement. The Company will acknowledge and respond within the timeframe prescribed in that policy.
The Company may amend this Agreement or the Platform's commission, payout, or walk-policy terms from time to time.
Material changes will be notified through the Platform with reasonable advance notice.
Continued listing on the Platform following such notice constitutes acceptance of the amended terms.
The broader amendment provisions contained earlier in this Agreement apply in addition to this Section.
This Agreement shall be governed by the laws of India.
Subject to completion of the Grievance Redressal process, disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala, India.
This Resort Partner Agreement, together with the End User License Agreement, Privacy Policy, Cancellation & Refund Policy, and any Commission Schedule published within the Platform, constitutes the entire agreement between the Parties in respect of its subject matter and supersedes prior discussions or agreements relating to that subject matter.
All notices under this Agreement shall be sent to the contact details designated by the Company or to the Resort Partner's registered contact details maintained on the Platform.
This Cancellation & Refund Policy ("Policy") governs the cancellation of bookings made through the StayRata Platform and the resulting treatment of booking value, Commission, and any Wallet-related amounts.
It applies to all bookings made by Travel Agents on behalf of guests through Resort Partners listed on the Platform and forms an integral part of this Master Platform Agreement.
Refund entitlement depends upon:
Where a Resort Partner has published cancellation terms for a specific listing, those disclosed terms shall prevail, provided they were clearly displayed at the time of booking.
Unless the applicable Property has published different cancellation terms, the default cancellation tiers contained in this Policy shall apply.
The default framework consists of:
The precise cancellation windows and refund percentages remain subject to the values specified by the Company prior to publication of the final Agreement.
Commission charged to the Travel Agent at the time of booking is generally non-refundable except where:
Where a guest fails to arrive by the end of the applicable check-in date without prior cancellation, the booking shall be treated as a No-Show.
Unless the Resort Partner has published different terms for the relevant Property:
Where a Resort Partner cancels a Confirmed Booking or is unable to honour the booking upon guest arrival (a "Walk"), the following apply irrespective of the cancellation timing:
Repeated Resort-Initiated Cancellations may result in review under the Resort Partner provisions of this Agreement.
Requests to modify stay dates, room type, or occupancy shall be treated as booking modifications rather than cancellations.
All modifications remain subject to:
Where a requested modification cannot be accommodated and the Travel Agent elects to cancel, the cancellation provisions of this Policy shall apply.
Approved refunds shall be processed to the original payment method, or where available and elected by the Travel Agent, to the StayRata Wallet, within the applicable processing period specified by the Company.
Where a booking was funded partly using Wallet balance, refunds shall be credited back to the Wallet in the same proportion.
Refund timelines may also depend upon the processing schedules of the Company's payment gateway partners.
Where a booking cannot be honoured due to circumstances beyond the reasonable control of the Parties, including:
the guest or Travel Agent shall be entitled to the refund treatment specified in this Policy, and neither the Resort Partner nor the Travel Agent shall be liable for cancellation penalties arising solely from those circumstances, consistent with the Force Majeure provisions incorporated into this Master Agreement.
This Policy applies only to ordinary booking cancellations and refunds.
It does not apply where a booking is subject to a Confirmed Fraud determination under the fraud investigation procedures contained elsewhere in this Master Agreement.
A cancellation made in good faith and in accordance with this Policy shall not, by itself, constitute or contribute to a Confirmed Fraud determination.
A Travel Agent or Resort Partner disputing a refund determination, Walk compensation, or a Force Majeure classification, may submit the dispute through the Company's Grievance Redressal process.
The Company shall review and respond in accordance with the timelines prescribed in its published Grievance Redressal Policy.
The Company may update this Cancellation & Refund Policy, including cancellation windows, refund percentages, operational procedures, and processing timelines.
Changes apply prospectively to bookings made after the effective date of the amendment. Bookings made before that date remain governed by the terms disclosed at the time of booking.
The broader amendment provisions contained earlier in this Agreement also apply to this Policy.
Questions regarding this Policy may be submitted through the Company's designated grievance or support contact channels as published on the Platform.
This Grievance Redressal Policy ("Policy") establishes the procedure through which Users may submit complaints, disputes, objections, or requests for review relating to the StayRata Platform.
This Policy forms an integral part of the Master Platform Agreement and applies to all Travel Agents, Resort Partners, and other registered Users of the Platform.
A grievance may be submitted in relation to, including but not limited to:
This Policy is intended to provide an internal review mechanism before escalation to external legal remedies, where applicable.
Users shall submit grievances through the contact channels designated by the Company, together with sufficient supporting information to enable investigation.
A grievance should include, where applicable:
The Company may request additional information where reasonably necessary to complete its review.
Upon receipt of a grievance, the Company shall:
Where additional information is required from the User, the review timeline may be reasonably extended.
Where a grievance concerns a Confirmed Fraud determination, Wallet forfeiture, account blacklisting, or Trust Score actions connected with a fraud investigation, the Company shall review the grievance with reference to the fraud investigation procedure contained in this Master Agreement.
Submission of a grievance does not automatically suspend fraud-related actions unless the Company expressly determines otherwise.
Following completion of the review, the Company may:
The Company shall communicate the outcome through the registered communication channel maintained on the Platform.
Users shall submit grievances honestly and in good faith.
Knowingly submitting false, misleading, fabricated, or abusive grievances may constitute a breach of this Agreement and may result in appropriate action under the Platform policies.
Nothing in this Policy prevents a User from exercising any statutory rights or remedies available under applicable Indian law.
This Policy is intended to provide an efficient internal mechanism for resolution before external proceedings are initiated, where appropriate.
The Company may amend this Grievance Redressal Policy from time to time.
Material amendments shall be notified through the Platform in accordance with the amendment provisions contained earlier in this Master Agreement.
Such amendments shall apply prospectively unless otherwise required by applicable law.
The Company's collection, use, storage, sharing, and processing of personal data in connection with the Platform is governed by the StayRata Privacy Policy, which is incorporated into this Agreement by reference. In the event of any conflict between this Agreement and the Privacy Policy specifically regarding the processing of personal data, the Privacy Policy shall prevail to that extent.
The User agrees that One-Time Passwords (OTPs), emails, SMS messages, dashboard notifications, in-app notifications, system-generated logs, audit trails, and other electronic communications issued or maintained by the Company constitute valid modes of communication and notice under this Agreement.
Such electronic records shall be admissible as evidence of the matters they record to the fullest extent permitted under the Information Technology Act, 2000 and other applicable Indian law, and the User shall not challenge the validity, enforceability, or admissibility of such records solely on the ground that they are in electronic form.
Each User is solely responsible for complying with all applicable laws in connection with their use of the Platform and their underlying business, including without limitation applicable tax laws (including GST), tourism and hospitality licensing requirements, consumer protection laws, foreign exchange regulations (where applicable), and data protection laws including the Digital Personal Data Protection Act, 2023.
Nothing in this Agreement relieves any User of their independent statutory obligations, and the Company makes no representation that use of the Platform satisfies any User's regulatory obligations.
If any provision of this Agreement is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.
The Parties shall, where possible, replace the invalid provision with a valid provision that most closely reflects the original commercial intent.
No failure or delay by the Company in exercising any right, power, or remedy under this Agreement shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any other or further exercise.
Any waiver must be in writing and signed by an authorised representative of the Company to be effective, and shall apply only to the specific instance for which it is given.
Sections relating to Confidentiality, Intellectual Property, Indemnification, Limitation of Liability, Fraud Investigation and Wallet Forfeiture (including determinations made before termination), Dispute Resolution, Governing Law, and any payment obligations accrued before termination, together with any other provision which by its nature is intended to continue, shall survive the termination or expiry of this Agreement for any reason.
The User shall not assign, novate, transfer, subcontract, or otherwise deal with any of its rights or obligations under this Agreement without the Company's prior written consent.
The Company may assign, novate, or transfer this Agreement, in whole or in part, without the User's consent, in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of the business or assets to which this Agreement relates, provided that the assignee agrees to be bound by this Agreement.
Section and clause headings used in this Agreement are inserted for convenience of reference only and shall not affect the interpretation or construction of this Agreement.
This Agreement, and the entire Master Platform Agreement of which it forms part, shall be governed by and construed in accordance with the laws of India.
Subject to completion of the Grievance Redressal process described in this Agreement, the courts at Thiruvananthapuram, Kerala, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.
This Master Platform Agreement, together with the End User License Agreement, StayRata Wallet Terms & Conditions, Resort Partner Agreement, Cancellation & Refund Policy, Grievance Redressal Policy, and the Privacy Policy, each incorporated herein by reference, constitutes the entire agreement between the Company and each User relating to its subject matter, and supersedes all prior and contemporaneous agreements, representations, and understandings, whether written or oral, relating to that subject matter.
Company: Cyborian Tech Labs Private Limited
Brand: StayRata
Registered Office: TC/98/3633 2nd, Connect Hive, Asiatic Business Centre, Kazhakootam, Trivandrum, Kerala, India, 695582
Email: [email protected]
Website: https://stayrata.com
Grievance Officer: [Name — to be confirmed by the Company]
Effective Date: August 9, 2026
Version: 1.0